Responsible Gaming at fixlp

fixlp was built on the principle that online gambling should be an enjoyable, safe, and transparent form of entertainment for Bangladeshi players. We recognise that for the vast majority of our players, betting on cricket, spinning slots, or playing casino games is a recreational activity — one that adds excitement to daily life without causing harm. However, we also acknowledge that for a minority of players, gambling can develop into a problem that has serious consequences for their financial wellbeing, personal relationships, and mental health.

It is precisely because of this reality that fixlp treats responsible gaming not as a compliance checkbox but as a core pillar of how we operate. Every product decision, every promotional campaign, and every customer interaction is evaluated through a responsible gaming lens. We do not target vulnerable players with high-pressure promotions, we do not set bonus structures designed to trap players in extended play sessions, and we do not make withdrawal processes deliberately complicated.

Our platform is designed so that you are always in control. You decide how much to deposit, how long to play, and when to stop. fixlp provides the tools to help you stick to those decisions — and the support to help you recalibrate if your gambling habits shift in a direction that concerns you. We strongly encourage all players to read this page in full, familiarise themselves with the available tools, and reach out to our support team at any time if they have questions or concerns.

fixlp is strictly an adults-only platform. You must be aged 18 years or older to register an account, make a deposit, or participate in any form of betting or gaming activity on fixlp.net. This is a non-negotiable requirement and applies to all players regardless of location within Bangladesh.

As part of our registration process, all new accounts are required to complete identity verification. This process involves submitting a copy of a government-issued identification document — typically your National Identity Card (NID) or passport — which confirms both your identity and your date of birth. Accounts that fail verification or are found to belong to a player under the age of 18 will be permanently closed, all funds held will be handled in accordance with applicable regulations, and any winnings generated will be voided.

Protecting Minors: If you share a device or household with individuals under 18 years of age, fixlp strongly recommends the following precautions:

• Never save your fixlp login credentials in a shared browser.
• Always log out of your fixlp account when you are finished playing, especially on shared or family devices.
• Use your device's built-in parental control features to prevent minors from accessing gambling websites.
• Consider using a third-party parental filtering tool such as Net Nanny, Bark, or similar software to block gambling-related content at the device or router level.
• Keep your account credentials strictly confidential — do not share your username or password with any other person, regardless of age.

Self-exclusion is one of the most powerful responsible gaming tools available on the fixlp platform. It is designed for players who recognise that they need a sustained break from gambling — whether as a precautionary measure or as a response to a gambling problem that has already begun to affect their life.

When you activate a self-exclusion, your fixlp account is immediately suspended. You will be unable to log in, deposit, or place bets for the full duration of the exclusion period. All promotional and marketing communications from fixlp will be halted for the duration of your exclusion. If you attempt to re-register during an active exclusion period, your new account will be closed as soon as the connection is detected.

Available Self-Exclusion Periods:

• 30 Days: A short-term break, suitable for players who feel they need a brief pause to reset their relationship with gambling.
• 90 Days: A medium-term exclusion for players who want a more substantial period away from the platform.
• 180 Days: A six-month exclusion for players dealing with a more serious concern about their gambling habits.
• Permanent Exclusion: A permanent, irreversible closure of your account with no option to re-register. This option is available for players who have made the decision to stop gambling altogether. fixlp treats permanent exclusions with the utmost seriousness and will not attempt to re-engage permanently excluded players.

To activate self-exclusion, navigate to the Responsible Gaming section of your account dashboard and select the exclusion period that best suits your needs. Alternatively, contact our 24/7 live chat support team and they will process the exclusion on your behalf immediately. Self-exclusion requests are processed without delay — there is no waiting period or cooling-off time before the exclusion takes effect.

Setting financial limits on your gambling activity is one of the most practical and effective ways to ensure that your betting remains within a budget you are comfortable with. fixlp provides three types of financial limits that you can set, adjust, and monitor directly from your account dashboard.

4.1 Deposit Limits

You may set a maximum deposit amount on a daily, weekly, or monthly basis. For example, you might choose to cap your deposits at ৳5,000 per week. Once that limit is reached, no further deposits will be accepted until the relevant period resets. Deposit limits apply regardless of the payment method used — whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, the limit applies across all channels combined.

4.2 Wager Limits

In addition to deposit limits, you may set a maximum total wager amount per session, per day, or per week. This ensures that even if you have an existing balance in your account, your exposure to losses is capped at a level you have pre-approved for yourself.

4.3 Loss Limits

A loss limit caps the total net losses you are permitted to incur within a defined period. Once your losses reach the set threshold, betting activity is suspended for the remainder of the period. This tool is particularly useful for players who find it easy to continue playing after a losing streak in the hope of recovering their losses.

Important Rules Governing Limit Changes:

• Reducing a limit (making it more restrictive) takes effect immediately.
• Increasing a limit (making it less restrictive) is subject to a mandatory 72-hour waiting period from the time the request is submitted, during which the existing lower limit remains in force.
• This asymmetry is deliberate — it ensures that impulse decisions made during a gaming session cannot immediately result in higher spend.
• All limit changes are logged in your account history for full transparency.

If you are unsure which limit structure is right for your situation, our support team is available around the clock to walk you through the options and help you configure your account in a way that supports responsible play.

Sometimes a player does not need a full self-exclusion — they simply need a short, structured break to regain perspective. fixlp's time-out tools are designed for exactly this scenario. Unlike self-exclusion, which is a longer-term measure, a time-out is a temporary account pause that you can initiate yourself without any lengthy process.

5.1 Short Time-Out Periods

You may apply a time-out of 24 hours, 48 hours, or 7 days directly from your account dashboard. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. The time-out cannot be cancelled once activated; it must run its full course. This prevents the common pattern of impulsive reversal that undermines the purpose of taking a break.

5.2 Session Time Reminders

For players who prefer not to pause their account but want gentle nudges to take breaks during active play, fixlp offers configurable session time reminders. You can set these to appear after 30, 60, or 90 minutes of continuous play. When the reminder appears, you will be prompted to confirm that you wish to continue — or to take a break. This feature is particularly useful for preventing extended gaming sessions from occurring without your full awareness.

5.3 Reality Checks

A reality check is a periodic on-screen notification that appears during a gaming session to inform you of how long you have been playing, how much you have wagered in the current session, and your net win/loss position. Reality checks can be set to appear at 15-minute, 30-minute, or 60-minute intervals. The purpose is to keep you fully informed of your activity in real time, supporting informed decision-making throughout your session.

Problem gambling rarely develops overnight. It typically follows a gradual pattern in which what begins as recreational entertainment slowly shifts into compulsive behaviour. Recognising the early warning signs is the most important step in preventing a mild concern from becoming a serious problem. fixlp encourages all players to review the following indicators honestly and regularly.

The following are commonly recognised warning signs that gambling may be becoming problematic:

If you recognise any of these warning signs in your own behaviour — even one or two — it is a signal worth taking seriously. The earlier a gambling problem is addressed, the easier it is to bring it back under control. fixlp urges you to use the tools described on this page and to reach out for support without hesitation.

The following self-assessment questions are drawn from recognised problem gambling screening tools used by support organisations worldwide. Answer each question honestly — this is for your own benefit only. If you answer "Yes" to two or more of these questions, we strongly encourage you to speak with our support team or contact a gambling helpline.

Acknowledging that gambling has become a problem and reaching out for help is an act of strength, not weakness. fixlp is committed to supporting players who reach this point, and we will do everything within our power to assist you in accessing the help you need quickly and without judgment.

Contact fixlp Support:

• Live Chat: Available 24/7 inside your fixlp account dashboard. This is the fastest way to request a self-exclusion, activate a time-out, set a deposit limit, or discuss any concern about your gambling. Our agents are trained in responsible gaming support and will treat your situation with complete discretion.
• Email: [email protected] (plain text — not a clickable link). Include "Responsible Gaming Request" in the subject line for prioritised handling.

External Support Resources:

fixlp encourages players who are struggling with problem gambling to seek professional support beyond the platform. The following types of organisations provide free, confidential assistance:

• National Mental Health Helplines: Bangladesh has a growing network of mental health support services. Contact the National Mental Health Institute (NIMH) or Kaan Pete Roi, Bangladesh's first emotional support helpline, for confidential counselling.
• Gamblers Anonymous: GA is a global peer-support fellowship of people who have experienced gambling problems. Meetings and support materials are available online and can be accessed from anywhere in Bangladesh.
• Family Support: If a family member's gambling is affecting your household, Gam-Anon provides a supportive community for the friends and relatives of people with gambling problems.
• Financial Counselling: If gambling has resulted in debt or financial hardship, consider speaking with a financial counsellor or a representative at your bank (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank all have customer support services) to explore debt management options.

This Responsible Gaming page is reviewed and updated periodically. For the full terms governing responsible gaming obligations, please refer to our Terms & Conditions. For information on how your personal data is used in connection with responsible gaming tools such as self-exclusion, please review our Privacy Policy.