fixlp Frequently Asked Questions

fixlp requires a copy of your National Identity Card (NID) or passport to complete KYC verification. You may also be asked to provide a selfie holding your ID document. Verification is typically completed within 24 hours. Unverified accounts can still play but have lower withdrawal limits until full KYC is approved.

You must be at least 18 years old to register and play on fixlp. This is a strict requirement with no exceptions. Any account found to belong to a player under 18 will be permanently closed and all funds handled according to our terms. fixlp is an 18+ only platform.

To reset your fixlp password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. A secure reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact live chat support.

No — fixlp strictly permits one account per person. Duplicate accounts are detected during KYC verification and identity checks. If multiple accounts are found linked to the same individual, all duplicate accounts will be closed and any pending bonuses forfeited. If you have trouble accessing your original account, contact support rather than registering again.

Nagad deposits on fixlp are processed within 5–15 minutes during normal operating hours. The process is similar to bKash: select Nagad in the deposit section, transfer to the provided agent number with your unique reference code, and submit the transaction details in the deposit form. Deposits made late at night may occasionally take up to 30 minutes.

The minimum deposit on fixlp is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum is ৳500. There is no maximum single deposit limit for verified accounts, though your payment provider may impose its own daily transfer caps.

The minimum withdrawal on fixlp is ৳500 for all supported payment methods. Withdrawals to bKash, Nagad, Rocket, and Upay are processed within 1–4 hours for fully verified accounts. Bank transfer withdrawals typically take 1–2 business days. fixlp does not charge a withdrawal fee, though your mobile wallet provider may apply a small transfer charge.

Withdrawals on fixlp are processed within 1–4 hours for mobile wallet methods (bKash, Nagad, Rocket, Upay) once your request has been reviewed and approved. Bank transfers take 1–2 business days. Accounts that have not completed full KYC verification may experience longer processing times or lower withdrawal limits. Most players receive their funds within a couple of hours.

fixlp does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their standard transaction fees on the transfer itself. fixlp recommends checking your provider's current fee schedule before initiating a transaction if you want full visibility of any third-party costs.

fixlp offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic three-reel slots, modern five-reel video slots, progressive jackpot slots with large prize pools, and Megaways titles with thousands of ways to win. New slot releases are added regularly, and you can filter by provider, theme, or feature type.

Yes — fixlp is fully optimised for mobile browsers on both Android and iOS devices. The entire platform, including sports betting, live casino, and slots, is accessible via your smartphone's web browser without the need to download a separate app. The mobile experience is designed to be fast and responsive even on slower mobile data connections common in parts of Bangladesh.

RTP (Return to Player) varies by slot title on fixlp, but most games in our library have an RTP between 94% and 97%. Individual game RTPs are provided by the game providers and are displayed in each game's information or paytable section. Higher RTP slots statistically return more to players over time, though outcomes on any individual session are determined by certified random number generators.

Yes — fixlp's live casino section features real-time games hosted by live dealers, streamed in high definition. Available titles include live Baccarat, Roulette, Blackjack, and Andar Bahar, provided by studios including Evolution Gaming and Ezugi. Live casino games are available around the clock and run on the same platform as the rest of your fixlp account with no separate login required.

A wagering requirement is the number of times you must bet your bonus amount before the resulting winnings become eligible for withdrawal. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in bets before requesting a withdrawal. fixlp clearly states wagering requirements on every bonus offer in the promotions section.

Yes — fixlp runs free spins promotions on selected slot titles, typically tied to new game launches or seasonal events such as Eid, Pohela Boishakh, or IPL season. Free spins may be awarded as a standalone promotion, as part of a deposit bonus package, or as a loyalty reward for regular players. Check the promotions page for current free spins offers and their associated terms.

fixlp has a loyalty programme that rewards regular players with points earned on every qualifying bet placed. Accumulated points can be redeemed for bonus credits, free spins, or cash rewards depending on your loyalty tier. Higher tiers unlock additional benefits such as faster withdrawal processing, dedicated account managers, and exclusive promotional offers. Details are available in the loyalty section of your account dashboard.

Whether a fixlp bonus can be used on sports betting (including cricket), slots, or live casino games depends on the specific promotion terms. Some bonuses are valid across all product types, while others are restricted to slots or casino only. The eligible games and bet types are clearly listed in the terms of each individual offer. Sports-specific bonuses are also available during major events like BPL or IPL season.

fixlp is an online entertainment platform that operates and serves players internationally, including Bangladeshi users. We recommend that all players familiarise themselves with the laws applicable to online gambling in their own jurisdiction before registering. fixlp does not make specific claims about legal status in any jurisdiction and encourages responsible, informed participation.

fixlp protects all user data with 256-bit SSL encryption on every connection. Financial transactions are processed through secure, verified payment channels. fixlp does not share your personal information with third parties except as required to process payments or comply with legal obligations. You can review our full data handling practices in the Privacy Policy page.

To self-exclude on fixlp, go to the Responsible Gaming section of your account dashboard and select a self-exclusion period of 30 days, 90 days, 180 days, or permanent. Self-exclusion takes effect immediately — your account is suspended and all marketing communications are stopped for the duration. You can also request self-exclusion instantly via the 24/7 live chat support team.

fixlp offers 24/7 customer support via live chat inside your account dashboard, with an average response time of 2–5 minutes. You can also reach the support team by email at [email protected]. For responsible gaming concerns, our agents are specifically trained to assist sensitively and can immediately apply account tools such as deposit limits or self-exclusion on your behalf.