Privacy Policy — fixlp

fixlp collects personal data from you through several distinct channels during the course of your relationship with the platform. The categories of data we collect, and the specific circumstances in which each category arises, are set out below.

1.1 Registration and Account Data

When you create a fixlp account, we ask you to provide the following information: your full legal name, date of birth, residential address (including city, district, and postcode), email address, and mobile phone number. This information is required to verify your identity, confirm your eligibility to use the platform, and maintain your account record. Without this information, we cannot open or maintain an account for you.

1.2 Identity Verification Documents

As part of our verification process, we may request copies of government-issued identification documents. These may include your National Identity Card (NID), passport, or birth certificate, as well as supporting proof-of-address documents such as a utility bill or bank statement. Verification documents are used solely for identity confirmation and age verification purposes.

1.3 Financial and Payment Data

We collect records of all financial transactions conducted through your fixlp account, including deposits, withdrawals, bonus credits, and wager settlements. Where you deposit or withdraw via bKash, Nagad, Rocket, or Upay, we collect the mobile wallet number associated with the transaction. For bank transfers, we collect the account details provided at the time of the transaction. We do not store full card numbers or mobile banking PINs — payment processing is handled through secure, encrypted channels.

1.4 Betting and Gaming Activity Data

We maintain detailed records of all betting, gaming, and wagering activity conducted through your fixlp account. This includes which markets or games were accessed, the amounts wagered, the outcomes of bets, bonus usage history, and session durations. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.

1.5 Technical and Device Data

When you access fixlp, our systems automatically collect certain technical data about your device and connection, including:

• IP address and approximate geographic location derived from it
• Device type (mobile, tablet, desktop) and operating system version
• Browser type and version
• Pages visited, time spent on each page, and navigation paths within the platform
• Referral source (how you arrived at fixlp.net)

This technical data is used for platform security, session management, fraud detection, and aggregate analytics to improve the fixlp experience.

1.6 Communications Data

If you contact fixlp via live chat, email, or any other channel, we retain records of those communications. This includes the content of your messages, the date and time of contact, and the outcome of any support interaction. These records are kept to maintain service quality, resolve disputes, and provide context for any future support requests.

fixlp processes your personal data for the following purposes. In each case, we rely on one of the legal bases identified alongside each purpose:

Where we rely on your consent as the legal basis for processing — for example, to send you promotional emails or SMS offers — you may withdraw that consent at any time by updating your communication preferences inside your fixlp account dashboard or by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.

fixlp does not use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you, without human review being available upon request.

fixlp does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and partner banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank. These providers are contractually bound to handle your data securely and to use it only for payment processing purposes.

3.2 Identity Verification Partners

Where fixlp uses third-party identity verification services to assist with KYC (Know Your Customer) checks, your identity document data may be transmitted to those services in encrypted form. Verification partners are subject to strict data processing agreements and are not permitted to retain or reuse your documents beyond the scope of the verification task.

3.3 Technology and Infrastructure Providers

fixlp relies on third-party technology providers for cloud hosting, platform security, and customer support tooling. These providers may process certain technical or account data as a by-product of the services they provide to us. All such providers operate under data processing agreements with fixlp and are prohibited from using your data for any purpose other than delivering the contracted service.

3.4 Legal and Regulatory Disclosure

fixlp may be required to disclose personal data in response to a valid legal order, court order, government request, or regulatory inquiry. In such cases, we will disclose only the data specifically required by the order and will, where legally permissible, notify you of the disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of substantially all assets of fixlp, personal data held by fixlp may be transferred to the acquiring entity as part of that transaction. We will notify registered users of any such transfer via their registered email address prior to the transfer taking effect, and the acquiring entity will be bound by the terms of this Privacy Policy with respect to existing user data.

fixlp uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively and to improve the experience for our players. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by fixlp

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, preserve your account state across pages, and ensure that security tokens remain active. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: These remember choices you have made on the platform — such as your preferred language display setting, odds format, or notification preferences — so that you do not need to re-enter them on each visit.
• Analytics Cookies: fixlp uses first-party analytics tools to understand how players navigate the platform in aggregate. This data is anonymised and is used only to identify areas where the platform experience can be improved. We do not use third-party advertising analytics providers.
• Security Cookies: Short-lived tokens used to detect and prevent fraudulent sessions, cross-site request forgery (CSRF), and other technical security threats.

4.3 Managing Your Cookie Preferences

You may manage cookie settings through your browser's built-in controls. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging into and using the fixlp platform. Disabling preference or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.

fixlp retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable legal obligations. The following general retention periods apply:

When a retention period expires, personal data is either securely and permanently deleted from our systems or, where deletion is not technically feasible for residual backup copies, irreversibly anonymised so that it can no longer be linked to you as an individual.

If you request account closure, we will begin the deletion process for data that is not subject to a mandatory legal retention period. Data subject to legal retention obligations will be retained for the applicable period in a restricted-access environment and will not be used for any operational purpose during that time.

fixlp implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• SSL/TLS Encryption in Transit: All data exchanged between your browser or mobile device and the fixlp servers is encrypted using Transport Layer Security (TLS). This protects your login credentials, payment details, and personal information from interception during transmission.
• Encryption at Rest: Sensitive data stored on fixlp infrastructure — including identity documents, payment account references, and account credentials — is encrypted at rest using AES-256 or equivalent industry-standard encryption.
• Access Controls: Access to personal data within fixlp's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories necessary for their specific role. All internal access to sensitive data is logged and audited.
• Fraud Detection Systems: fixlp operates automated monitoring systems that flag unusual account activity, suspicious login patterns, and anomalous transaction behaviour in real time. These systems help protect your account from unauthorised access and fraudulent activity.
• Secure Password Storage: Account passwords are never stored in plain text. fixlp uses modern cryptographic hashing with salting to store password credentials in a form that cannot be reversed to recover the original password.
• Regular Security Reviews: fixlp conducts periodic internal security reviews of its data handling practices and platform infrastructure to identify and address potential vulnerabilities before they can be exploited.

As a fixlp user, you hold meaningful rights over the personal data we hold about you. The following rights are available to all registered players:

• Right of Access: You may request a copy of the personal data fixlp holds about you at any time. We will provide this in a commonly used, machine-readable format where technically feasible.
• Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Basic account information such as your email address can be updated directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe it has been processed unlawfully. Please note that this right is subject to our legal retention obligations — data we are required by law to retain cannot be deleted until the applicable retention period expires.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being resolved, or where you contest the legal basis for our processing of your data.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal.

To exercise any of these rights, please contact our support team using the details in Section 8 below. We will acknowledge your request within 5 business days and aim to resolve it within 30 days. In cases of complexity or high volume, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.

fixlp will not charge a fee for reasonable data requests. We reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded, repetitive, or excessive in scope.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data fixlp holds about you, please contact our support team using the following details:

• Live Chat: Available 24/7 inside your fixlp account dashboard — the fastest channel for urgent queries.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line for data-related queries.
• Response Time: Live chat responses within 2–5 minutes. Email responses within 2 business days for general queries; up to 30 days for formal data rights requests.

When submitting a data rights request, please include your registered account username or email address, the nature of your request (access, correction, deletion, etc.), and sufficient detail for us to locate and process the relevant data accurately. We may ask you to complete identity verification before acting on a data request to ensure that we do not disclose or modify another person's data in error.

This Privacy Policy may be updated periodically to reflect changes in our data practices, changes in applicable law, or improvements to the fixlp platform. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address. Continued use of the fixlp platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.